01
SaaS product teams
Measure sentiment at meaningful moments without sending users away from the product.
IMPROVE THE MOMENT↗
Run fully branded NPS surveys inside your product, capture the page behind every response, and trigger live chat or email the moment a customer needs attention.
before they went public
detractor, passive, and promoter paths
know exactly where each answer came from
launch chat, email, or another workflow
Traditional NPS tools separate the answer from the product experience that caused it. Pulse keeps the survey, page context, and next action connected while the customer is still there.
FROM QUESTION TO FOLLOW-UP
Customize what customers see, capture what your team needs, and connect each response to the tools where follow-up already happens.
01
Match the survey to your product with control over its appearance, questions, timing, and placement.
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Use survey-started and survey-submitted events to launch live chat, email, or customer recovery workflows automatically.
03
Keep feedback collection exceptionally lightweight, with almost no impact on page-load performance.
04
Export NPS scores and see the exact page where each customer submitted their response.
05
Access Pulse through APIs and webhooks to move response data into your own systems and workflows.
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Connect Pulse to the tools your team already uses and automate follow-up without custom development.
IN-PRODUCT SURVEYS
SUBMISSION-PAGE CONTEXT
EVENT-DRIVEN FOLLOW-UP
Pulse turns NPS into usable product, retention, and growth context instead of leaving each team to interpret a score alone.
01
Measure sentiment at meaningful moments without sending users away from the product.
Turn user sentiment into a visible input for retention, roadmap, and customer conversations.
Reach detractors while their context is fresh and the relationship can still be repaired.
Yes. Pulse is a free in-app NPS and user sentiment tool for SaaS products.
Pulse can associate open-text feedback with device and session context so teams understand more than the score alone.
Low scores can notify your team immediately, helping customer success respond while the user's experience is still current.
Yes. Event-driven actions can continue the workflow, such as triggering live chat after a low score.
Put a branded NPS survey inside your product and connect every response to the context and follow-up it needs.
